Terms of Site

These terms and conditions apply to the use of the Catherine Preston Jewellery Design Website. By accessing this Website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this Website. If you have any questions, please contact us.

Definitions

• Catherine Preston refers to Catherine Preston Jewellery Design, located at 13/F Cheong Sun Tower, 118 Wing Lok St, Sheung Wan, Hong Kong. Hong Kong Business Registration Ordinance Certificate No. 54618405-000-03-15-2
• Buyer refers to you the customer placing an order.
• Conditions means the terms and conditions set out in this document.
• Delivery means the delivery of any goods.
• Goods means the articles supplied and displayed for sale on the website.
• Website refers to the website located at www.catpreston.com.hk or any subsequent URL which may replace it.

Copyright

Material on this Website is protected by copyright which is owned by Catherine Preston Jewellery Design. Users may view, print and download the contents for personal use only; the contents must not be used for commercial purposes or incorporated in any publication in any form.

The trade marks, logos, and service marks displayed on the website (collectively, the Trade Marks) are the registered and unregistered trademarks of Balance Me and are protected by UK and international trade mark laws.

General conditions applicable

All orders for Goods shall be subject to these Conditions. Any variation of these Conditions shall be inapplicable unless agreed in writing by Catherine Preston Jewellery Design. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Payment

We must receive full cleared payment for an order before we despatch the Goods. You can pay using a Paypal account or with VISA or Mastercard. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we won’t be liable for any delay or non-delivery.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if there is a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. No contract will be formed unless and until Catherine Preston Jewellery Design accepts the Buyers order. Acceptance will be deemed to have occurred when Catherine Preston Jewellery Design sends a confirmatory email to the Buyer, or if earlier Balance Me despatches the Goods.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. Our cancellation and return procedures are set out below.

Quantity and description of services and goods

We endeavour to keep our Website as up to date as possible, however descriptions of Goods and prices appearing on this Website at a particular time may not always reflect the position exactly at the moment you place your order.

Product Guarantee

Every piece of Catherine Preston jewellery is guaranteed for 12 months (under normal conditions of wear and tear). This guarantee includes 14K gold plated vermeil and 14K rose gold plated vermeil.
This 12 month guarantee includes the plating of all our vermeil products. If your piece needs re-plating before this one-year period, we will re-plate at no extra charge. Subsequent to one year we can offer the service at a very competitive rate. For more information about out re-plating service please contact us.

Delivery of goods

We aim to despatch all orders within 48 hours of receipt of placing an order. Parcels should then reach you within 2-3 working days of leaving our warehouse. This is subject to seasonal variation and indicative only. We cannot accept any liability whatsoever for delayed Delivery caused by any third party. We specify the method and address for Delivery when you make your order. Risk of damage or loss of the Goods passes to you on Delivery. Should you have any queries regarding your delivery please contact us.

Returns

We will issue refunds or exchanges as long as you notify us by email within seven working days of Delivery. We will refund or exchange as long as we are satisfied that the Goods returned to us are in a re-sellable condition. Unfortunately we cannot refund any postage costs incurred.please contact us. and we will issue you with a returns reference number and give you instructions on how to return your Goods. (Your statutory rights are not affected)
In the unlikely event that you dislike or experience a reaction to one of our products, please contact customer services

Losses

Catherine Preston Jewellery Design will be responsible for any losses you suffer as a result of us breaching these Conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed.

Security

Credit card details are transferred to our mail order department in an encrypted format and payments are processed through Paypal. We do not store account numbers and your encrypted web site order is held for only a limited period.

We will only retain your personal details, (full name, address, email, telephone number) if you indicate your desire to be included in our database. We will not share your information with any outside parties without your full consent.

All financial transactions take place inside an SSL security system. By looking in the security dialogue in your browser you can inspect the identity of the security certificate owner and be certain that you are trading with Catherine Preston Jewellery Design

Subscriptions

By giving us your details, we understand that you are happy to receive regular news by email.

Third party links

We are not responsible for the content of any website pages or any other websites linked to or from the Website.

Privacy Policy

Catherine Preston Jewellery Design knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Catherine Preston Jewellery Design, you are accepting the practices described in this Privacy Notice.

We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected.

What personal information do we gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at Catherine Preston Jewellery Design. Here are the types of information we gather:

Information You Give Us:

We do not collect Personal Information about you, except when you provide it to us. If you would prefer we do not collect any Personal Information from you, please do not provide us with any such information.

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.

Automatic Information:

We receive and store certain types of information whenever you interact with our Website. For example, like many web sites, we sometimes use “cookies,” and we obtain certain types of information when your Web browser accesses our Website.

E-mail Communications:

To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations.

If at any time, you decide that you no longer wish to receive e-mails from us, other than order notifications and receipts, you may unsubscribe via the ‘unsubscribe link’ located at the footer, of any of our emails.

What about cookies?

Cookies are alphanumeric identifier text files that we transfer to your computers’ hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits. Cookies can be disabled via your browser.

Do we share the information we receive?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. However, we may share or transfer Personal Information and non-personally identifiable information with or to our affiliates, licensees and partners in order to:
• Enhance this Website
• Assist in the development and design of similar sites run by our affiliates and partners, and
• Enable them to undertake marketing activities on our behalf.

Such third parties may not use your Personal Information for any other purposes.

How secure is information about me?

Your information is stored in a secure database, except credit and debit card information which is not stored anywhere within our database or sites. Payment is made using a third party merchant Paypal and they are responsible for your details and use high security connections SSL. If you have any concerns or enquiries about your credit or debit card details then please contact the payment merchant.

Which information can I access?

Catherine Preston Jewellery Design gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Links

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of these other websites.

Questions

please contact us if you have any questions regarding our Conditions of Use.